1. Overview
This Privacy Policy explains how lnp.cc ("we", "us" or "our") collects, uses and shares information when you visit lnp.cc, use our customer portal or API, or otherwise use our number portability, SOA and RespOrg porting services (the "Services").
2. Information we collect
Information you provide
- Contact details such as your name, email address, company and the content of messages you send us.
- Account information such as login credentials and billing details for paid plans.
- Porting information required to process requests, such as telephone numbers, account holder names, service addresses, carrier account numbers, PINs and letters of authorization.
Information collected automatically
- Usage and device data such as IP address, browser type, pages viewed and actions taken in the portal.
- API logs recording requests made with your API keys.
3. How we use information
- To provide the Services, including preparing, submitting and tracking porting, SOA and RespOrg requests.
- To respond to enquiries and provide customer support.
- To secure the Services, prevent fraud and unauthorized porting, and enforce our Terms of Service.
- To bill for paid plans and maintain business records.
- To understand and improve how the Services are used.
- To comply with legal and regulatory obligations.
4. How we share information
We do not sell your personal information. We share information only as needed to provide the Services or as required by law, including with:
- Carriers and industry administrators involved in a port, such as the losing or winning service provider, number portability administrators and the toll-free registry;
- Service providers that host, support or process payments for the Services under appropriate confidentiality obligations;
- Authorities when required by law or to protect the rights, property or safety of lnp.cc, our customers or others.
5. Security
We use administrative, technical and physical safeguards designed to protect information, and we treat porting data such as account numbers, PINs and authorization documents as sensitive. No method of transmission or storage is completely secure, but we work to protect your information and limit access to those who need it.
6. Retention
We keep information for as long as needed to provide the Services, maintain records of porting activity, resolve disputes and meet legal obligations, and then delete or anonymize it.
7. Your choices and rights
You can update account information in the portal or by contacting us. Depending on where you live, you may have rights to access, correct or delete your personal information, or to object to certain processing. To make a request, email support@lnp.cc. We may need to verify your identity before responding.
8. Cookies
We use cookies and similar technologies that are necessary to operate the website and portal, such as keeping you signed in. You can control cookies through your browser settings, though some features may not work without them.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the date above and, where changes are material, provide additional notice.
10. Contact
Questions about this policy or your information? Email support@lnp.cc.