1. Agreement to these terms
These Terms of Service ("Terms") govern your access to and use of the lnp.cc website, customer portal, application programming interfaces and related services (together, the "Services") provided by lnp.cc ("lnp.cc", "we", "us" or "our"). By creating an account or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you confirm that you have authority to bind that organization to these Terms.
2. Accounts
You must provide accurate, complete information when you create an account and keep it up to date. You are responsible for safeguarding your login credentials and API keys and for all activity under your account. Notify us promptly at support@lnp.cc if you suspect unauthorized access.
3. Porting services
The Services help you request and manage the transfer of telephone numbers between service providers, including local number portability, Service Order Administration (SOA) activity and toll-free Responsible Organization (RespOrg) changes. Porting depends on third parties, including losing and winning carriers, number administrators and industry databases. We will use reasonable efforts to process requests accurately and promptly, but we do not control those third parties and cannot guarantee that any port will be completed, or completed by a particular date.
4. Your authorization and information
You may only submit porting requests for numbers you are authorized to move. You are responsible for obtaining a valid letter of authorization (LOA) or equivalent consent from the number's end user, and for the accuracy of all information you provide, including names, addresses, account numbers and PINs. You agree not to submit requests intended to move numbers without the owner's consent ("slamming") or to commit fraud of any kind.
5. Acceptable use
You agree not to:
- use the Services in violation of any applicable law or regulation, including telecommunications and consumer protection rules;
- submit false, misleading or unauthorized porting or SOA requests;
- attempt to gain unauthorized access to the Services, other accounts or related systems;
- interfere with or disrupt the integrity or performance of the Services; or
- resell or provide the Services to third parties except as permitted in writing by us.
6. Fees and billing
Paid plans are billed in advance on a monthly basis at the prices shown on our pricing page or as otherwise agreed in writing. Fees are non-refundable except where required by law. We may change our prices with reasonable notice; changes take effect at the start of your next billing period. Applicable taxes are your responsibility.
7. API use
If your plan includes API access, you must keep your API keys confidential, comply with any documentation and rate limits we publish, and not use the API in a way that degrades the Services for others. We may suspend API access that threatens the security or stability of the Services.
8. Disclaimers
The Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.
9. Limitation of liability
To the fullest extent permitted by law, lnp.cc will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or business opportunity, arising from or related to your use of the Services. Our total liability for any claim relating to the Services will not exceed the amount you paid us for the Services in the three months before the event giving rise to the claim.
10. Suspension and termination
You may stop using the Services and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if your use poses a risk to the Services or to others. Sections that by their nature should survive termination will survive.
11. Changes to these terms
We may update these Terms from time to time. When we make material changes we will update the date above and, where appropriate, notify you. Continued use of the Services after changes take effect means you accept the updated Terms.
12. Contact
Questions about these Terms? Email support@lnp.cc.